Refund eligibility depends on the type of service purchased and the stage of service delivery. Customers are encouraged to review service details carefully before completing payment, as certain services may be non-refundable once work has begun.
All refund requests are reviewed in accordance with the policies published on the official FounderSol website.
One-Time Services
For one-time service purchases (such as company formation packages or business setup services):
Fees are generally non-refundable once work has commenced.
If the service has not yet started, a refund request may be considered.
Approval of refunds is subject to review and discretion in accordance with applicable policy terms.
Customers should submit refund requests as soon as possible if they believe a charge was made in error or if they wish to cancel prior to service initiation.
Subscription Services (If Applicable)
For services that involve recurring or renewal-based billing:
Subscriptions must be canceled prior to the renewal date to avoid additional charges.
Failure to cancel before renewal may result in the next billing cycle being processed.
Prorated refunds are not guaranteed unless explicitly stated in the service agreement or published refund terms.
Customers are responsible for managing their subscription status before renewal.
How to Request a Refund
To request a refund, please provide the following information:
Full name
Registered email address
Invoice or transaction ID
Reason for the refund request
Providing complete and accurate details helps expedite the review process.
Refund requests may be submitted through the Help Center or available support channels on the FounderSol website.
Refund Processing Time
If a refund is approved:
Processing times may vary depending on the payment provider and financial institution.
It may take several business days for the refunded amount to reflect in your account.
FounderSol is not responsible for additional processing delays caused by banks or card issuers.